Nessa

Review of Hotel Ville-Marie Best Western

I was at this nightmare of a location downtown Mon...

I was at this nightmare of a location downtown Montreal. The staff was absolutely horrible they do not take a moment to listen to what I did not like. I can admit as I was not sleeping well I was not in the best mood at checkout. I was given a room that was not clean so I asked for a refund the customer service representative ask me to try another room. After driving for 6 hours I decided to stay. I did tell the representative that this Hotel is not on my to come back list. The valet representative are greedy asking me for 15 to 20 dollars tip for getting my car that I am being charged 25 dollars a day. I wish if my work did not ask me to book a room on our TPE ACCOUNT this Hotel was a 4 stars I would give it a negative double zero star. I was asked to speak with the manager who I thought was unprofessional in so many levels. I explained that the rooms don't smell that good its actually outdated and paying customers are being charged 167 per night no breakfast included. I would never ever suggest anyone who is looking for a good experience or home away from home to stay here. The walls are paper thin. The water pressure was low. I would love to be refunded as my experience was so bad. I feel its the best thing to do. I advised the customer service representative that I would hi ea bsd review she said it can do anything. I laughed and said all reviews count especially Hotel reviews.