Hira Hasnain

Review of Servpro of Joliet

I cannot praise the work both Eric and Bill have d...

I cannot praise the work both Eric and Bill have done for us, their craftsmanship is impeccable, and their attention to detail truly commendable. We had a house fire, and Servpro of Joliet were given the task of restoring our home - what they restored for us was more than just our home, they restored our confidence in the structural soundness of our home, and what they restored was the joy we had felt when we lived in it. For someone struck with such tragedy, they walked us through the process with such professionalism, I will remain forever grateful for the work they ve done for us.

Both Bill and Eric kept in touch with us every step of the way, we got emails with estimates and everything was transparent, we got calls when things needed to be clarified and texts for reminders and other smaller inquiries - all within reason and never at the last minute or off hours. Our opinions were sought, welcomed and taken into consideration, and the customization of my home that I so cherished were taken by Eric and restored exactly the way they were - I know that was not an easy task, but ServPro did it for us! I love my home, now, it s new and is better upgraded than before, and any time my husband and I began going overboard or overthinking something, Eric and Bill would very logically walk us out of whatever money trap we were gonna walk ourselves into. I m going right back to them if I EVER need anything done. And would welcome anyone to contact me for a reference or recommendation any time! I know I can trust these guys....they re my go to people now!!!