Adam Bernard

Review of Southgate Buick GMC

Upon noticing a particularly nicely equipped 2017 ...

Upon noticing a particularly nicely equipped 2017 Malibu at this dealership, I proceeded to phone the establishment to set up a test drive.

My call was promptly received, and an appointment easily set without hassle with a Sales Rep named Goldie Singh.

The day of the appointment, Goldie made himself available quickly, and had the car ready in a short period of time. This differed significantly from my unacceptably long wait at Go Dodge/Southtown Chrysler, whereby despite having an appointment set for a particular car, the sales rep still took upwards of 30 minutes to source the vehicle in question; avoid THAT place like the plague.

Goldie was courteous and allowed me to take an extensive test drive in the car, while maintaining good customer rapport without being pushy. After arriving back at the dealership, I discussed purchase numbers with him and the sales manager, Brett Meaden. We arrived at a price we could both agree on (to be honest, I really wanted the car, and did not push too hard for money -- alas, the excitement of the car business!), and we closed the sale.

I discussed a few requests with Goldie, specifically, to have the rear "Denaliville" sticker removed from the rear of the car, and an alignment check conducted prior to my picking up the car. The finance manager, Maulik Shah, was excellent, and did not push any unnecessary insurance or coverage on my purchase. He demonstrated good professional manner and discretion with his approach to the finance process.

The next day (the day scheduled for delivery of the car to me), I admittedly arrived early, but was still welcomed in a very nice fashion. Goldie showed me my new (and thoroughly polished) car, and gave me a tour. I was somewhat disappointed to notice the "Denaliville" sticker not removed, and was issued an apology on behalf of the dealership, as well as an invite to have it removed at a later date at my convenience. That being said, an alignment check was performed as requested. I do feel the sticker removal should have been completed right the first time, which is one of the reasons I do not rate this experience a perfect score.

Since I arrived at the dealer alone for the delivery, Goldie was indeed kind enough to drive back my new Malibu to a convenient location close to my work place (this was a "company" car purchase). I did ask Goldie if he had indeed filled the car with a tank of gas, after which he assured me it was. Upon my starting the car (and after Goldie having left), I was disappointed to find under half a tank of gas in the newly delivered car. This would likely have been less troublesome had I been told the honest answer to begin with, and is the other reason why I do not give this particular purchase experience 5/5 points.

In summary, my experience at Capital was pleasant and not stressful. A polar opposite to the uncourteous, unprofessional, and disturbingly nonchalant ordeal I went through at Southtown Chrysler/Go Dodge.

In order to improve the experience at Capital to 5 stars, I would recommend listening and delivering upon your agreements with the customer, as well as delivering your cars with a full tank of gas ;)

4/5.