Greg Monahan

Review of Royal Sonesta Harbor Court

The staff was mostly friendly. But they advertised...

The staff was mostly friendly. But they advertised a bar with a grand piano and when we went in with a party of sixty and a professional piano player, they literally rolled the piano into a locked room and threatened to call the police. It was rude, unnecessary, and certainly killed the mood of a wedding after party
UPDATE: the evening manager Cassandra eventually did what she could to rectify the situation. She got the piano back into the bar until last call. It was after the bride went to bed, but the effort should still be acknowledged. Unfortunate that it was a "too little, too late" sort of result - but still, kudos to Cassandra
UPDATE 2: The miscommunication began on the previous day when early arriving guests inquired about the piano and the response from staff at the bar was along the lines of "yes we do have a piano available for parties" It was not made clear that the availability was contingent upon pre-approval before the evening of the event, and thus the frustration. Thank you for your response! (By the way, if a venue keeps 2 baby grand pianos in tune on location, they may try to be a little more polite when a pianist wants to perform at the request of the newlyweds)