We went for an album signing event, and we believe...

We went for an album signing event, and we believe that the accommodations for disabled fans was atrocious: we queued separately at the entrance and were allowed in to the restricted area one at a time at the same time as everyone else. This meant that some disabled people were left standing for uncomfortable lengths of time.
We feel that it would have been more sensible to ask the disabled people to arrive at a different time to everyone else and allow them to finish and leave the building before everyone else arrived.