Purchased a suit in May. I wore it 10-12 times bef...

Purchased a suit in May. I wore it 10-12 times before the trousers disintegrated. I emailed Gieves and Hawkes who demonstrated no interested in either refunding or replacing, instead providing me with a lecture on not wearing the item daily (which my email said I hadn't done) and hanging it up between wears (which of course I did). Terrible quality product, expensive, and useless customer service.