Suzanne Kickhaefer

Review of Icon Health and Fitness

Do NOT purchase from this company. Do NOT trust th...

Do NOT purchase from this company. Do NOT trust their stated warranty. They will NOT replace/return your equipment as clearly stated on the user's manual. "Parts and electronics are warranted for five years from the date of purchase." As stated in all the poor ratings, customer service is a joke. After three months of incline issues, multiple HOURS on hold, trouble shooting, a full console replacement, service tech visit, nothing has been resolved. iFit says that it is service/parts problem and service/parts says it is iFits problem. DO NOT DO BUSINESS WITH ICON - the experience is HORRIBLE