Juana Chennault

Review of NTTA

I purchased a new car and traded my old one in at ...

I purchased a new car and traded my old one in at the same time. I put my plastic hard case toll tag in the new car and later called NTTA to tell them about the change. They said they would send one of the celephane tags to me as they were phasing out the old tags. In the mean time I went through several tolls and were mailed an invoice for the larger amounts and the handling fees. I called NTTA and they would not remove the fees. After having a toll tag for nearly 20 years and giving them full authority to use my money they would not remove the extra charges and fees. I spoke to several people including LaQuita and Candra and they said I did not make the call to add the new car until several months after I had the old car removed. This is not true and why would I do it that way anyway. I find it very interesting that their customer service is so lacking that they can not write off a few dollars to a customer that has entrusted them with money for 20 years. I guess when you have a monopoly, customer service is not even part of their business. I do not know who is at a the top of management at NTTA but I guess the instructions of no customer service comes from the top. I am sure that the head of management will not reveal their identity to me because they really do not care. By the way not only is it bad customer service it is bad management of your money because I spent many hours with many people on the phone and unless you pay them 25 cents an hour it cost you a lot more than the fees you were charging me. I give you one star not because you are that good but because I cannot post this comment with hitting a star. You are not even worthy of one star. By the way this is the first time I have ever done a review on anyone so I guess that should also tell you something