Jessica Sommer

Review of The Landmark Resort

The landmark resort was the WORST HOTEL STAY EVE...

The landmark resort was the WORST HOTEL STAY EVER.

A nightmare really.

1. Women s pool restrooms had hardly any water to wash hands and smelled terrible
2. Toilet in our room broke
3. Shower in room 744 was broke
4. Carpet in room smelled damp like mold
5. Stove burner was broke and didn t turn on
6. Ice machine was broke on our floor
7 cleaning service never came each day to make our beds. We had the same makeup stain on pillows for a 10 day stay. How gross.
8. Lights in kitchen went out and took days to get fixed.
9. Horrible whistling noise from our room door
10. Elevators were broke part of our stay.
11. Had to ask for all of our breakfast tickets when we checked in, we were short 6 tickets.
12. Hot tub was contaminated with trash
13. Pool restaurant was closed at 5pm on a Friday.
14. Lazy rivers had no water movement.
15. Check in line was 10 people long and took almost an hour to get to the counter and get checked in.
16. Trash cans on pool deck always overflowing.
17. This hotel use to be nice. If I could truly rate it I would say -10. Management has A LOT of work to do if they want it to look like their website photos online.

We paid over $6000 for our 2 rooms for the two week stay. We have stayed here for the past 20+years and we will NEVER COME BACK due to the abundance of problems. I m beyond irritated that we paid that much money for such a dump of a hotel. To call this a resort and make it appear so clean online is criminal. I will be reporting to the BBB. I have done a yelp review with these same photos and information.
It is just not right and not fair to trick families into staying at a place that does not match the photos online in the slightest. Where is the management and how did it get to such a disgusting level of filth?