Marius Kluenger

Review of Vienna State Operahouse

My wife and I went to a 5-hour opera, but my wife'...

My wife and I went to a 5-hour opera, but my wife's monitor (for the subtitles) was broken. Considering how expensive the tickets were and how long the opera was, it really felt that not understanding what was going on ruined our enjoyment of the opera.
When I sent a complaint to the opera by email, I never got a response. After a month I called to remind them of my complaint, and they just said they will look into that. That was over half a year ago. Terrible customer service.
In conclusion don't expect things to work there and don't expect the customer service to care