Laura McCann

Review of Denville Nissan

Bought a New car there, a year later the transmiss...

Bought a New car there, a year later the transmission needed to be replaced. I brought it in for a service light/torque converter code. I was told by the service department manager that in order for him to look at whats going on I have to get the transmission flushed. After much going back and forth I agree to have it flushed, and pay the $250.00. The next day he tells me I need a new transmission! I find out they have a new manager a couple months later, so I talk to him and he agrees to put a service voucher on my file for the price of the transmission flush. I call up to inquire about the voucher, no one calls me back. I call again, they say they have no record. I leave a message for the newer service manager, he doesn't call me back. Nissan corporate took care of me, will not be going back to Nissan Denville for anything.