KrawChek

Review of Hagerstown Ford

Expressed interest in trading in our current vehic...

Expressed interest in trading in our current vehicle in for a New 2019 Ford Explorer at Hagerstown Ford. We were told that we would be considered VIP customers since we reached out online and that they re used inventory was in need of the vehicle we were trying to trade in. We were also told that since it was the last day of June that they would do whatever they could to get a deal done and rebates were the highest that they would be all year since 2020 models would be coming in soon. Someone from internet relations paired us with a brand new salesman so the sales manager came out and did most of the talking. We filled our credit apps, did a test drive, and had our trade appraised on a Saturday afternoon. They claimed they couldn t get an immediate approval from any banks. They are closed Sundays so they said we would hear from them one way or another by Monday afternoon. We understand we didn t have perfect credit and had a little bit of negative equity in our trade but by the time Monday evening came around we had heard NOTHING from sales, NOTHING from finance, and NOTHING from the first person that contacted us from the internet department. I called the dealership on Monday evening and the rude receptionist acted like I was a huge bother to her. I explained our situation to her in full and all she did was transfer me to two different mailboxes. Didn t even have the courtesy to let me talk to a real person! We have dealt with many other dealerships (some closer to the DC metro area) that have handled situations much better!! We were trying to buy local, at a dealership with a small town feel. But it obviously wasn t worth it. Would have been nice for someone to at least follow up with us. We ll be looking for another dealership, and most likely a different manufacturer. This awful customer service has left a horrible taste in our mouth about Ford. Especially Hagerstown Ford.