Absolute shambles of a stay. Attended for a spa we...

Absolute shambles of a stay. Attended for a spa weekend. Far from being a spa facility. I went to the pool area and I counted at least 49 people in there. I usually would not mind but don't advertise your hotel as a spa hotel.
NO covid regulations have been put in place for this area. I stayed 2 minutes and left because it was so overcrowded. We then had a powercut for 2 hours. Finally we were overcharged on the bill. When speaking to the manager after the money was taken out of our account nearly a week later, he was very rude and would not listen. He said could we prove that we had not ordered these drinks etc. REFUSING to reimburse this error. We also made a complaint the day of the stay and no-one got back to us. When questioning the manager regarding this complaint yet again he replied Can you prove this? When mentioning the over crowded pool area and covid regulations again he said Can we prove this? The manager definitely needs to go on a customer management course. PLEASE BE CAREFUL AND CHECK YOUR ACCOUNTS BECAUSE THEY ARE QUICK TO TAKE MONEY WITHOUT WARNING YOU THEN WHEN INCORRECT REFUSE TO PAY BACK.
EDIT..Wow, completely lying...We did infact checkout and spoke with the receptionist who was very kind and wrote everything down and explained someone would call us back noone called. Someone called my friend AFTER the review was put up and was very rude. Please do not say we threatened you with a bad review as that is a lie. Please do not think this is for financial gain...I do not need the money. Also may I add, I can assure you I did not spend several hours in the pool, so lying again. Also making out we had consumed many jagerbombs..we had 4 shots between 5 people which was a replacement for the puddings agreed by a manager. We wanted to speak to a manager first to sort it out and to explain our comments regarding the pool and the powercut. Instead of actually apologising for the shambles of a stay you are getting argumentative...Great management skills there.