My wife and I moved to CT from NY and found out we...

My wife and I moved to CT from NY and found out we were expecting. We reached out to the office and as expected had to wait about 2 weeks for an appointment which is appropriate wait time for new patients. The appointment was on a Tuesday. My wife at this point is going on about 11 weeks (assuming) and has not seen a doctor or had any questions answered. The Friday before the appointment she received a call to confirm the appointment and then the day before on Monday she received another call to confirm if my wife had the paperwork from her previous doctor sent over. The day of the appointment, an hour before the appointment, she got a call from the facility stating they are sorry and scheduled her appointment incorrectly and she is going to have to reschedule. The answer they provided was that they scheduled her with a nurse practitioner and according to their policy she was unable to see a nurse practitioner for her first ever appointment. This was not something that was addressed on Friday or Monday when 2 different phone calls were made to confirm. Made us extremely uncomfortable that a process so delicate was handled with such carelessness. We decided to not schedule a follow up and chose a different doctor and hospital altogether.