What a disappointment experience at your store Hac...

What a disappointment experience at your store Hackett Regent Street! Flew all the way from Switzerland for a tailor made suit appointment for our wedding to be told there is no one here to help us. The staff that took the appointment no longer works here and no one bothered to tell us about it. Only 1 lost staff seems with no plan or idea of what is going. What a shameful experience. Is that really the type of experience you want to deliver to your customers??