steve moczary

Review of Fort Walton Beach Medical Cent...

My experience at FWBMC on 11-16-2015 has been less...

My experience at FWBMC on 11-16-2015 has been less than expected. I arrived at 6 AM, during the check in process discovered that they had the wrong spelling of her last name, wrong date of birth and wrong social security number in the system for my wife who was scheduled for Hernia surgery that day. After correcting all the information She was taken into the area to get her ready for surgery. I was with her in the room.

After changing into a paper gown the in processing started. I had provided the staff with papers from her family doctor, Dr. brooks, who requested information from blood work. The Hospital was supposed to do some lab work prior to surgery, as far as I know none was done and definitely no information was shared with Dr. brooks. Every one was more concerned about having their chart completed than with the patient.

When the assistance o f the anesthesiologist came into the there were no comfortable comments, only questions to complete the chart. When the anesthesiologist came into the room he said absolutely nothing to my wife reassuring her the the will be at her side during the surgery. I find his action to be RUDE and not caring. Just prior to taking her to the operating room the Nurse asked me for contact phone number and informed me that she would call and provide update about every hour or so.

I received one call at about 8:45 AM advising me that the surgery has started. I was in the surgery waiting room all the time from 8:30 AM to 2:15 PM when a hospital employee came into the waiting room, stated my wife's first name, I looked up and she told me " your wife is in room 423" during the entire procedure I never received any update. Since I'm blind I could not read the screen indicating patient status and the nurses have known this prior to. The communication is the WORST I had ever experienced.

The nursing staff was good on the ward and the surgeon Dr. Christopher Dress was great.

The hospital patient protocol data needs to be updated to include the need to check function of pain pump implanted into patient. My wife had one for the entire time she was hospitalized , it was 10 days and no one has checked to see if it's working, well after three weeks in the doctors office we were advised that the container was still full and no pain medication was administered during the period. This is Unacceptable treatment.

I highly recommend Dr. dress and his staff, but I hope nobody has to experience the poor communication and lack of care for patients and their family.