Melissa Wilson

Review of Gateway Chevrolet

I had originally rated this place really high as t...

I had originally rated this place really high as the beginning of my experience was great. Everyone was super nice. But when it came down to actually buying my car that's when it went down hill. I was originally told my car was going to be approx 18,800 before tax or title. While I was signing my paper work Eddy in finance did not go over any prices with me. I assumed I was paying the 18 for the car plus tax and title and fees. Multiple times Mike in sales told me that everything that the car had was included in the price he showed me. As we were going through the paperwork for my loan Eddy did not tell me that he had added an additional service contract to the price of my loan. He said the it was included in my package with the car. It was not. I looked at my sales contract and it added almost 4 thousand dollars to my loan that I was not aware I was paying for. Not once while I was signing paperwork was anything explained to me. So the total amount of my loan came out to over 26,000 for an 18,000 car. Who in their right mind thinks that is ok to do to a first time car buyer!?! The worst part is I was told I only qualified for a 21,000 car. I really wanted the new 2016 chevy malibu. But was told it was out of my price range. It was only 24,000. If I NOW have a 26,000 dollar loan, there is no reason why I couldn't have had the car I really wanted WITHOUT a stupid service contract. Also, they stated in my sales contract that I put down 3,500 dollars when I only put down 500. When I left the dealership I thought my owners manual and floor mats would be in the trunk since the car had been washed while I was signing. NO. They didn't make sure I had floor mats, owners manual, spare key and I didn't ever get the sticker that was originally on the car. I had to come back the next day to get these items and I still don't have the car sticker. Something is seriously sketchy with this place and the way they do business. BEWARE.