Olivia Jones

Review of Aurora Stone

We had THE BEST experience with Aurora Stone. You ...

We had THE BEST experience with Aurora Stone. You do need an appointment, but it wasn t hard to get one and when I called to make said appointment, I had some initial questions. Sandy was very friendly and helpful in answering them.

We had already had two quotes done from Lowe s and Home Depot and were shocked by how much everything costs for what we wanted. So we were really apprehensive going to a privately owned store, thinking they might be more expensive. But we had heard good things about their selection and figured it was worth a shot.

When we got there, Tom met us and talked to us to get a feel for what we wanted. He walked us through the warehouse, showing us what he thought we might like, but allowing us to ask about other things that caught our eye. He was super knowledgeable and made the selection process so much easier than we thought it would be. We ultimately chose an engineered quartz that was right in line (price wise) with what we had been quoted by Lowe s, but Aurora s product quality was infinitely better. The purchase our tops also came with a sink, which we got to choose from their catalog, so that made things even easier.

Sandy checked us out and got everything scheduled for us. Again, super helpful, explaining the whole process to us and answering any questions. I should also mention that they are very military friendly here. Sandy served herself along with her and Tom s son. My husband s in the army and we live near Ft Drum (about 90 miles away) and not only did they not charge us a delivery fee, but they also gave us a military discount.

I really can t say enough about this business, just above and beyond what we could have hoped for. Both Tom and Sandy (the owners) are outstanding and even their crews that came to take measurements and install were great. They are a small, but busy business, so there was about 2.5 months in between when we ordered and when the tops were installed, but it was well worth the wait and I can definitely say that the countertops are my favorite part of our kitchen. Thank you, Aurora Stone!