J Martin

Review of Vernon Heating & Air Condition...

Vernon to the rescue!

Vernon to the rescue!

We came home from the Thanksgiving holiday to a cold house and a 2 inch thick wall of ice around the condenser. I called Vernon at 3pm, and Phil was out by 6pm to check out the system. I knew it was most likely on its last leg based on its age and condition, so I wasn t surprised when Phil suggested that we replace it vice repair it (although he did offer that as an option). After walking me through several options within our budget (and not pressuring me), we agreed on a unit, and he said they would be out the next morning to install it. Sure enough, Phil, Zach, and Brian were out the next morning at the promised time installing the brand new system. They were exceptionally polite and professional, and they were very careful with our home. After installing the system and removing all of the old materials, Zach walked me through how to work all of the new components, including the humidifier and touch thermostat. When it was all said and done, Vernon had us warmer than ever just over 24 hours after we called them. We will certainly be calling them for all our heating and A/C needs, but aside for their 2x year service, I don t think we ll need to worry about that any time soon.

PS - After the cold winter we ve just had, I m so glad Vernon came through!