siew chua

Review of MoMA Design Store

If you plan to shop at the MOMA design store, BEWA...

If you plan to shop at the MOMA design store, BEWARE. The products are great, but the online service is truly awful.

This is my sad experience :

I ordered Xmas gifts for the family on Nov 17th 2017, and selected priority shipping . Despite my repeated online requests, I received no updates on shipping status for 20days (tracking function was not working either). Finally, they deigned to inform
me that my delivery would not arrive till MARCH 2018 (!) because 2 items were not available till then and the shipment had to be sent in one go!

Huh? Whatever happened to flexibility and common sense in the modern age? So my kids would receive Xmas gifts 3 months late!

The shipper claimed the website warned about the 2 back order items (if they had, I did not notice).

And anyway, why sell back order stuff?
Why not place a warning at the cash-out site, your delivery may only arrive in 4 MONTHS TIME ?
Why accept money when you are out of stock?
Why provide a priority shipping function, when you are not able to deliver it?

So I asked whether they could send the available items first and I pay the extra, they have ignored me.

So if you plan to use this website, BEWARE.. else you may also - as I did - suffer disappointment, poor communication, and worst of all, unacceptable delay.