We had our wedding here and the venue was beautifu...

We had our wedding here and the venue was beautiful but the customer service aspect wasn't so great. Our original coordinator changed four months before the wedding; our original coordinator was great with communication and documentation and the new coordinator was not. We had to constantly follow-up and refer her back to previous communications regarding preferences and attempt to contact people higher up, who were also unresponsive. If it weren't for our external coordinator our wedding would have been a mess. Again, the venue was beautiful but the event would have been drastically different if it weren't for our external coordinator.

The Sirata itself: the food was excellent and the wait staff was very attentive to us and our guests. The venue was absolutely beautiful! The rooms were nice but the hotel failed to follow requests regarding room cleaning for the bridal suite the night of the wedding. Overall if you are an organized person and are confident that you will not need the help of the Sirata to make your wedding go off without a hitch then I would definitely recommend them. If you are relying on them to help make it happen I would look elsewhere.