Worst hotel experience I ever had, my boyfriend an...

Worst hotel experience I ever had, my boyfriend and I had booked a night yesterday (Saturday febuary 18th) to celebrate Valentine's Day because we both work long hours and couldn't enjoy it the day of. So we celebrated this weekend, when we walked into our room at first it was nice but then we immediately started noticing issues, the pamphlets they leave out about the hotel were crusted like they had been dropped in water, room service clearly never replaced them because when you tried opening the pages they were stuck together or ripped, we specifically paid for this room because of the hot tub, well we had no hot water and it was covered in hair and dead skin. It was absolutely disgusting, but regardless of that we still tried to make the best of it, we went out to dinner and came back around 8pm and tried to order some dessert through room service and the man at the restaurant said they were closed and weren't serving. When on the book of the hotel it said room service was available until 10pm and he said "yeah I don't know what to tell you " when we discussed these issues between the water and filth and then room service the front desk had an attitude and acted as if it was a natural occurrence to get calls like these, we checked in at 3:30pm and ended up leaving around 9:40pm, because of all the issues. When we checked out they said the manager wasn't available and still charged us full price. DO NOT RENT A ROOM HERE. This place is absolutely disguised and staff are not friendly and do not care about customer service whatsoever.