Lucas Woelfel

Review of Southgate Volkswagen LP

Bought a pre-owned VW Golf Sportswagen, our sales...

Bought a pre-owned VW Golf Sportswagen, our salesperson (Tyler Nagy) went above and beyond our expectations for us. I have had bad experiences with pushy salespeople in the past, and this was the complete opposite. The complete process was simple, no BS. After my experience here I wouldn't hesitate to recommend this dealership to anyone looking for a new VW or a used car.

Update:

After several visits to their service department, however, I would recommend checking their work after each visit. The sunroof on my recently VW pre-owned certified car did not in fact work. I brought it in to have it fixed, and received it with a sloppily reassembled interior (headliner had been removed to replace the sunroof motor) next, after having a door handle worked on, I found the "fixed" handle quite loose and scratches on the door. finally, several weeks ago, I booked my car in for a defective window switch. After replacement of the switch, my door panel was not properly installed. The service manager was apologetic and understanding about my complaints, and said she would look into the history, but I have to date, never heard back.

I see many glowing reviews of various sales experiences, but lets face it, after-sales quality is much more important than sales. after all, what good is your dealership when you can't trust their work?