The tone, mannerism and attitude from the majority...

The tone, mannerism and attitude from the majority of council staff is not acceptable at all. From local councillors who hardly ever pick up their phones once elected to the town hall staff who in the majority of cases seem to take great pleasure in refusing to speak directly to the public (the tax payer).

Oh and why are all the customer service agents female when you call? This Council is run like a dictatorship.