I recently booked an appointment with Big Red Ship...

I recently booked an appointment with Big Red Shipping to pick-up my items on Monday for a Wednesday pick-up. No reply to my online appointment or my phone calls so I went to them in person. Gave two numbers, mine and my roommates, and address. Missed my appointment with no call or email and wasted two hours of my roommate's time.

Tried to re-book to a Saturday pick-up (in the email, took no responsibility for the missed appointment, said it was likely my fault and I probably put the wrong phone number... when I put down two phone numbers and my email and none were contacted) and appointment was confirmed. Again, no-show. Emailed them to cancel my appointment with them and received no reply. No email to apologize for the incident or anything. Very rude communication from beginning to end.

Went with Storage Squad and had a 10x better experience. Showed-up 10 minutes early, sent texts/emails before they came, very responsive. Used to love using BRS and experienced great service in the past, but will never use it again.