Paolo GP

Review of Terra Restaurant, Napa

This is a restaurant that believes what they are d...

This is a restaurant that believes what they are doing is far more important than how they treat customers. Since the food is good it s a huge shame - and an opportunity if anyone in charge reads this review.

We had brunch today and the sauces were amazing - we asked for a piece of bread and were told oh it s baking and only is for dinner . Meanwhile there were 7 bread related dishes on brunch menu. We asked 4 more times through the meal and always got the same response. A customer centric restaurant would have said we don t have our signature hot bread, but happy to give you the toast or whatever. It made us feel uncared for and immaterial.

We wondered if we were over reacting, but all was confirmed when we stood in the tiny vestibule where both the manager and the host were standing talking and in the course of a few minutes neither said good bye to us.

These seem like such minor things, but truthfully we felt completely unimportant to the larger mission of the restaurant. A feeling that will keep us from going back.