The motel has gone down hill in the last few years...

The motel has gone down hill in the last few years. The carpet smells and is stained. The chairs covering was cracked. There was no maid service. The worst was I had reserved in the better complex but when we arrived they put us in the other section. When I complained the said they would review the call. They said I never mentioned anything about it. My wife was sitting next to me when I made the reservation and confirmed I had asked for the better room. I will never stay in the motel again.