Best advice: RUN from this dealership. DO NOT PURC...

Best advice: RUN from this dealership. DO NOT PURCHASE FROM DAVID MCDAVID OF FRISCO.

I bought my 2015 Honda Accord EX-L from David McDavid Honda of Frisco, and I had THE absolute WORST experience. I will never purchase a vehicle from this establishment again. My salesperson, Stephen Szilva was the only, and I mean the ONLY, saving grace throughout the process. He was absolutely wonderful.

Background Story: Friday, May 29, 2015: I was at my bank's loan office to sign the paperwork on the loan for my purchase that I had set up with Rusty Wallis Honda, in Dallas, TX. (If I could do it again, I'd go there in a heartbeat.) I had a Buyers Order from Rusty Wallis. The branch manager at the bank told me her husband works at a McDavid, which may be able to do a better deal for me. Within 5 minutes, while I'm still at the bank, I was contacted by ADAM RUTLEDGE from David McDavid of Frisco and he stated that, "Given the price of the car, they could knock another $100 off but that's the best we can do." I had already negotiated a great deal with Rusty Wallis. I decided, I'll take anything I can get off so I completely changed the game plan that evening right before the bank closed. We couldn't finalize paperwork, because I didn't have an updated Buyers Order outlining the details of the purchase from David McDavid Honda of Frisco so I left the bank right at 5:00pm.

On Saturday, May 30, 2015 I entered David McDavid with my Buyer's Order from the other dealership. Adam Rutledge came out and stated he couldn't hold to the agreement that was on the Buyer's Order because I was no longer doing a trade-in. (I was able to get more for my car when I sold it outright.) Little did he know, I had another Buyer's Order which stated the pricing WITH the new down payment amount. I was already a little flustered at that point. After I showed him the updated Buyer's Order, he reluctantly took it to the finance office. When he returned, he informed me he couldn't do the additional $100 off because the price of the car was already so low. Keep in mind, he reached out to ME and offered that incentive. While I understand $100 isn't a lot of money, it's was principle of keeping an agreement. They tried showing me Kelley Blue book and give me a line of how it's already below and they can't go any lower. At this point, I was livid. I had all kinds of people come up to ensure I was pleased with my experience and I was far from pleased and/or content.

I finalized all the agreement paperwork just so I could get out of there as quickly as possible. I still needed to get the bank to send over the documents, but my bank closed at 1:00pm Saturday and it 3:00pm by time I left. As we all know, banks are closed on Sunday. Monday morning I received a call from the General Sales Manager, JP KINMAN, threatening to have the car repossessed if I didn't get the bank to send the information over by a certain time. On the phone JP said, "You know, I didn't even want to do this deal. We are losing money on the car already and it's not even worth it at this point. It was only as a favor so my guy could meet his quota for the month of May. NOW he won't even get credit for it." He was absolutely horrible and I felt he was threatening me. I contacted my bank to ensure the paperwork was sent over and he continued calling. The lady at the bank even told me to stop answering and she's never had someone be so unprofessional to her either.

This past weekend my a/c system starting blowing out hot air. David McDavid told the condenser needed replacing and it would cost me $660 and it wasn't covered under warranty. I took my car to Honda Cars of McKinney where they're replacing it FOR FREE. The service advisor STEVE KNOWLES stated, "I know I'd be pretty upset if my new car had this happen so I spoke with my manager and instead of it costing you $700-800, we will take care of it at no cost to you." I am over-the-moon happy that I found Honda Cars of McKinney and will only do business there. They showed exceptional service to me. I will NEVER do business with David McDavid, again.