Raina Kass

Review of Volkswagen Group of America

I doubt very much whether my feedback is important...

I doubt very much whether my feedback is important to anyone at Volkswagen. I m so annoyed that Volkswagen could/would not offer any type of assistance to me.

I was in the market for my sixth Beetle convertible. I ve driven nothing but a Beetle since 2000. On Saturday, May 18, 2019 I put my top down in the morning with no problem. I went to my son s home and my car was parked outside his home in a residential neighborhood for a few hours.

When I returned to my vehicle I pressed the button to put the top up and nothing happened. I read the manual and took out the bolts so that I could put the top up manually. I then tried to close the top and I was unable to latch it. There was a space of approximately 1/2 between the soft top and the windshield.

I took the vehicle to Lash VW in White Plains, NY where I was told the entire top would need to be replaced for $8,400.00 I was further advised the top was bent. HOW DID THE TOP BECOME BENT??? I don t see any body damage on the vehicle. It was not in a collision. I wish someone could explain this to me.

I was actually turning in the my leased vehicle and looking to purchase a new Beetle and now I m supposed to pay $8,400.00 for a new top.

I m shocked that after being a loyal customer and purchasing 5 Beeles, planning to buy a sixth Beetle, there was nothing Volkswagen Customer Care could do to assist me. I asked to speak with supervisor and was told no one would give me a different answer and was not transferred.

Well I imagine VW does not care that they have lost a previously LOYAL customer, who will be sure to repeat this issue to as many people as I can. This is in no way customer CARE!

A VERY unsatisfied former Volkswagen owner