Frank C.

Review of Bob's Steak & Chop House- Grap...

Terrible service during the whole night. We've wai...

Terrible service during the whole night. We've waited 40 minutes for 3 appetizers at the beginning, then I've specifically told the waitress that we want bottle of Duckhorn "merlot" and pointed to her on the wine menu, but she opend the bottle without show us the label, which she brought cabernet instead of merlot, and asked me should her leave the wine or bring the new bottle? it should be complimentary if this mistak happened in other restaurants, however they still charged us 2 bottles of wine on the bill, and when I tried to talk to the manager, he acted just like there is not their fault, and told me they have already discounted "cabernet"for us, which is their mistake.
45 minutes wait for appetizers, spilled wines twice on the table and bring wrong wines with unacceptable attitude, I won't suggest anyone this Bob's.