Our first trip to the new location and what a disa...

Our first trip to the new location and what a disappointment.

The food was still good but the service was atrocious. It started out fairly well but once our food order was taken, the wait staff disappeared. The children were never offered a drink and I couldn't waive anyone down to get one. I had to stand up and chase a waiter down to get service. Once we finished the appetizers, nothing else came. After 40 minutes we started asking for our main course, but never got an answer as to when it would come or what happened. At 50 minutes we threatened to leave, after which the food finally came. It was almost an hour between finishing the appetizer and getting our main course.

I understand that things can go wrong in a restaurant, but we were never given an explanation and then were presented with a bill for the full amount including the service charge!