Nicole from Optimar is our landlord's agent for th...

Nicole from Optimar is our landlord's agent for the condo we are renting. We have bad experiences and difficulties dealing with her as she usually ignores our requests or inquiries on the repairs/maintenances she promised to take care of. She never initiates to solve issues nor shows concerns of the inconveniences the tenants are going through. The walkthrough to get the key for the condo was unprofessional with a lot of problems. Not sure if the real problem is with the landlord or Optimar as there's little communication. But we would not recommend our friends to do business with Optimar based on our experiences.