Renata Robinson

Review of Doubletree Hotel Rosemont

We were here for a NYE event. Upon arrival we were...

We were here for a NYE event. Upon arrival we were instructed by the outside attendants to park our car in front of the hotel and they even moved the parking cones to make space for my vehicle. However, we were not informed that valet parking was not available at that time. We checked in then went to dinner at Gibson Steakhouse which is adjacent to the hotel. As we were walking to dinner, I noticed my car was still parked out front. Other cars were there so I didn t think too much of it. I thought the valet was just backed up. After dinner, my car was still there. When we inquired about it, we were told that the tow truck had been called to remove my car because we were supposed to self park. We were appalled! Thankfully, we caught it in time but unfortunately there were other cars that weren t so lucky. Terrible breakdown in communication! In addition to that, there were no luggage carts available to make it easy to get our things to the room! Also, the walls are paper thin. I could literally hear conversations from the rooms next to us! I normally enjoy the Double Tree but I was sooo disappointed this time.