My appointment 8/12/21

My appointment 8/12/21
I ve been here since I was in 7th grade. Came to my first appointment by myself, and they were completely disrespectful and did not care about my situation. I was never updated on policies, and they completely made up new policies while I was there. Without having proof of said policy, I walked out with nothing but frustration and not being heard. If policies change, UPDATE your patients. I was never updated and two different staff members told me two different things. The student threatened me by saying, I m from ATL, I don t like when people raise their voice at me. That is a complete threat to me and I told the student I don t want to do the dilation today. The doctor came in stating, We would dilate your eyes, but (student doctor s name) wouldn t want to be around you for that long. Doctor Tyler was very disrespectful and I do not recommend anyone who have actual eye problems to come back!!!!! I felt attacked as a BLACK WOMAN for not being heard and being refused on what I need. No one has ever heard of that new policy until I repeated it. The business staff even said that they never heard of someone being refused for contacts. So therefore, my questions were never answered and I walked out disappointed. I do not recommend this establishment anymore.
THE DOCTORS NAME WAS TYLER KITZMAN. LICENSE #TN3407
THE STUDENT NAME WAS SAL.