They won't let me use my account, they won't let m...

They won't let me use my account, they won't let me use my card, I call customer service and they say that my case has another department that they don't know how to give me pending information to my email, so it's not safe to have money In transferwise my user is P14503521 I really want to know, I made a transaction to withdraw the money in my balance and I also do not want to know what happens to my money, obviously once solved and I can continue enjoying your services I will change my score because I had another perspective of your!