Wish there was a 0 Star. Go over there if you are ...

Wish there was a 0 Star. Go over there if you are okay with a racist and worst customer care. Wanted to return two items. I had the exact receipt and the clothes with tag on them.

They told the items were not on the receipt and they couldn t pull it from the system. They asked me to go to the service desk in the second floor. The guy over there told he is facing the same problem and can t do anything about it.

I felt I was doing a root cause analysis to figure out why, while it should have been them. The guy at the service desk told, Find out the person who sold it to you and return it . Such a cheap customer experience.

They should know to track an item in their system and figure out a solution when there is an issue. And of course treat people with respect. You guys do not care about your jobs. You shouldn t make customer go from one desk to another and finally tell to find out the person who sold it to you and return it . I am never ever going to do any purchase from them again.