I have spent 3 hours on hold every day for over a ...

I have spent 3 hours on hold every day for over a week & have not been able to get through to anyone. Like others, I'm also having the issue where my Social Security number is already marked "in use" for a JobLink account, although I never made an account. I cannot retrieve the account information without calling, and of course I cannot get through to anyone on the phone. Hold music lasts for 15 minutes, then goes silent for 1-3 hours. Randomly your call will be disconnected without ever talking to anyone.