Had a tailgate fault covered by the warranty on my...

Had a tailgate fault covered by the warranty on my 2016 FPace. Raised it with Beadles in October and it took them 2 months to get the authority to correct the fault. In fact i would even go as far to say Beadles didn't even do that - it was Peter from Pentagon who did all the chasing on my behalf because I was getting so frustrated. At one point the fault became so severe I was told not to use the tailgate for access to the boot but to 'drop the rear seats! I tried to register a complaint with Beadles manager who was conveniently out at a dentist appt and never called me back! All communication was with Peter - no one from Beadles until it came time to book my FPace in for the repairs. Then I had to wait a month to book in so that I could get a courtesy car. If it hadnt been for Peter I would still be waiting so Beadles get 1* but Pentagon Paint and Body Workshop (authorised Jaguar repairers) 10*