Ruth Renata

Review of The Kuta Beach Heritage Hotel ...

The reception was very rude. We had 2 rooms alread...

The reception was very rude. We had 2 rooms already. He didn't know that we took additional room when my other guest came. He told us that he will put us under surveillance in CCTV. That is very unacceptable. He also troubled us when we checked in with accor plus member card. Very bad hotel.