Many Mill Run employees are doing their best to pr...

Many Mill Run employees are doing their best to provide good service in a broken system. Mill Run DON"T answer their phones.. ever!! So you're forced to book through their website (which is essentially GolfNow). You pay in advance. Fee includes cart whether you want it or not, but Mill Run has a cheaper walking fee IF you could ever get them on the phone! Once you have given GolfNow your money there is virtually no way of getting it back.. returns are only done in GolfNow credit.. and Mill Run has a 48 HOUR cancellation policy! Any change you need to make is through the infuriating Golfnow website. There are 20 teenage employees running around Mill Run at any given time.. put 2 of them on the phone and set it up so you can put someone on hold for a minute while you serve someone else!! And for the love of god.. drop GolfNow as 3rd party booking! It took 3 days, about 20 phone calls, a few hours researching a way to contact Golfnow, and I repeated my situation to about 7 Mill Run employees until I finally got the refund they owed me. "Sorry about that" was the apology I was given.