Hi!

Hi!
To date, I have been very happy with Ving. We, my wife and I have traveled to the Canary Islands several times. We have always been just as happy.

This no longer applies. Our last trip to Servatur Green Beach in Patalavaca by Arguineguin in March this year. It was a special holiday for many of us, who were abroad.
We had half the trip ruined. The first week was great, but then it stopped. On Sunday morning, March 15, we were informed at the hotel that there was a curfew throughout the city. It was only allowed to go to the nearest store or pharmacy to buy groceries or medicines. It was also not allowed to move in the outdoor area of the hotel. We had to stay in the rooms. We tried to go for a walk but were stopped by the police and chased back to the hotel.
We had a return ticket to Sola on March 21st. We were regularly informed on our mobile phones with messages that Ving was trying to get us home earlier. I therefore considered it unnecessary to push Ving, when they said they worked for us. I have no reason to believe otherwise.
The day before we were to go home, it was reported that the return trip was postponed until later in the day, and that we had to travel via Oslo. We were to be sent by bus from Oslo to Sandnes on arrival at Gardemoen. It sounded exciting. We arrived at Gardermoen at about 1930.
When we had landed, a new message came in from Ving that we were going to spend the night at a "corona hotel", but that they would come back with which ones. After about an hour of waiting, we decided to walk over to the nearest hotel. Luckily, a room was booked for us there, by Ving 2 days ago. This was not an impressive overview.
We were now hungry and had to get some food. We then had 15 min on us, after we had checked into the hotel. We had to pay for the food ourselves. There was no food voucher for us. We bought the cheapest that was on the menu. It was NOK 685 for 2 people.
The next day we had a good breakfast at the hotel. The flight to Sola left at 1705. It was flight DY540. We then sat all day in the hotel with no offer of wet or dry. We were quarantined and had to stay in the hotel,
We then arrived at Sola 30 hours after what was planned.

Then comes the raisin in the sausage. Had Ving sorted things out in a proper way, everything extra would have been forgotten. But no, it's not that simple.
First, they claim that we were not quarantined until Monday at 1200. We who were at the place and received a message at the hotel, are not believed by Ving. It hurts. Now in retrospect I have gone through all the messages from ving, then find a message I had forgotten. It is dated March 15 at 1113. There Ving writes that everything is closed and we have to stay at the hotel. Nevertheless, Ving claims in an email to me that everything was closed in the middle of the day on March 16.
I think we should get compensation for 6 days. I have also never asked for compensation for food we had to pay for ourselves. Nor have I asked for anything for us to come home 30 hours later than planned.

I have asked for compensation of NOK 15745, -, which is half the trip. I have received NOK 9,284 in the account. I could have received NOK 2,000 more if I had left the money with Ving, and spent it on a new trip.
In addition to this, I will then be offered a new trip from Ving, where I will get a NOK 5,000 discount if I book then. Then the money is loose.

Now my patience with Ving is over. I can not imagine that there will be a new trip with Ving. I call this plain treatment. You have lost a good ambassador.

With best regards
Omund Norheim.