Doug Hamrick

Review of Brasstech

I've had a very nice Newport Brass Kitchen Faucet ...

I've had a very nice Newport Brass Kitchen Faucet and was having problems with the Spray Head, I reached out to BrassTech via email and even with Covid19 going on they responded to me within 2 business days and let me know that the Spray Head was on back order at this time. About 1 week later they communicated that a replacement would be shipped in a couple of weeks as do to Covid19 there production line was closed down and had just opened and it would be several weeks before one could be shipped. They notified me a week ago that the replacement Spray Head would arrive on 7/3 and it did and everything is working great. Great Customer Service and Great Communication from Brasstech!!!! Thank you!!!