Jack Carter

Review of Delano Hotel

I used to love this hotel. Got married here 9 year...

I used to love this hotel. Got married here 9 years ago and come back every year. Each time it s worse. I purchased a Scenic View Suite. I am currently here for a conference. Everyone else is staying at another hotel, but I chose to stay here because of the sentiment. Never again. Booked and pre-paid half of the rate for a Scenic Suite. Nothing but rye run around at check in. First my suite wasn t ready. Then housekeeping was going up right away to clean it. Then there was allegedly someone else in the room with a late check out. Then they tried to move us to the 7th floor instead of the 32nd floor. Not sure how you call that a scenic suite. Then they told us to fine back in 20 minutes and they might have another room available. Came back and then they told us they removed us from our original booked room (without our permission) and can only acgkmodatd us on the 12th floor. Asked to speak to the manager and he or she refused to come out of the lobby. If you want horrible customer service come here. I ll be staying elsewhere. This place is nothing like it was when it was The Hotel.