Ozzi Alkhayat

Review of Mobile Photo Lounge

I dropped off two rolls of 35mm black and white fi...

I dropped off two rolls of 35mm black and white film three months ago - after they reopened for COVID, and have been in contact with them every week since. Every week they tell me the film should be done by week's end. Now they aren't even picking up the phone anymore. Terrible customer service, at this point I would just like the rolls of film back and a refund. DO NOT USE PHOTO LOUNGE to get your film developed unless you are willing to wait literal months for a service that typically should take a single week. Quite disappointed, especially given that the payment was upfront - at this point they have both my money and my undeveloped rolls, and I am unable to get in contact with them. Choosing Photo Lounge was an unequivocal mistake, one I will not repeat, and I advise you to do the same.