Ben Sinor

Review of Sears, Roebuck and Co.

Unacceptable service. Came into the store with a ...

Unacceptable service. Came into the store with a defective Craftsmen pass thru ratchet set (the ratchet had broken under normal use). When given the opportunity to make the situation right the current manager on duty in the tool department decided against fulfilling the warranty on a $44 socket set. He instead only gave options resulting in a solution a week or more out. When you depend on tools to work every day you can't wait a week for a fix.

Overall very displeased with the service I received.