The staff on the phone is not honest. I made phone...

The staff on the phone is not honest. I made phone calls back in summer to make sure that our annual passes were not renewed. The staff said if I could not see it on my account that means I don t have it anymore . I found out they keep charging me every month. When I called them again, they said I should be able to see my passes on my account. But I could not . If your staff misguided us, how are we supposed to know what actually happens? If your staff do not know how the system works, how the guests are supposed to know ? The one I talked to on the phone was very rude too. I told her I used Skype to make calls because there was no signals at the vacation rental I stayed, she literally laughed and accused me of lying .Stay away from Universal Orlando. In the end, we got headaches, heartaches and trauma from the way your staff treated us.