Not only would I not recommend Hawaiian Telcom, I ...

Not only would I not recommend Hawaiian Telcom, I would advise against using them. I have never had such difficulty with any company. My father passed away and simply making a payment (one would think a company would gladly want a payment) I was not allowed to. They were not even allowed to speak with me at all about anything in regards to the account. Every other company I have had to change and put in my name etc. has been very sympathetic and understanding of the situation and done their utmost to make the process as easy as possible and ensure their service is as helpful as can be. The problem arose after automated payments were set up with Hawaiian Telcom, the monthly payment was taken from my bank account and yet my home telephone service was disabled and yet again, they could not speak to me about the account at all. My security and fire alarm system is connected with that land line, the one they took the payment for, but left disabled. Perhaps I should thank them for my not having a fire start and go undetected and no fire department dispatched since the landline was DISABLED, otherwise my home and dogs would most likely be in ashes, just like my dad (and heaven forbid my neighbors who have a newborn baby be effected in that case as well). Thank you so much Hawaiian Telcom for your OUTSTANDING SERVICE AND SUPPORT. It warms my heart to know how much you care for this island's community, its people, and YOUR customers. And charging, TAKING MONEY FROM MY ACCOUNT while DISABLING my landline was the cherry on top. I gave one star, for answering the phone when I called each time.