I put in a request Tuesday morning to turn water o...

I put in a request Tuesday morning to turn water on at an investment property that I have owned and paid taxes on to Henrico County for 10 years. when I put in the request I told them I needed the water turned we could test new plumbing before the renters moved in on Friday. they told me it could take up to 3 days to do this. I called again this morning(Thursday) to see if they could were coming out and she said no and could not make accommodation to do so. It takes about 3 minutes to turn a knob at the street. What are my taxes paying for? Typical public sector service........pathetic.