K

Kate Jones

4 years ago

DESMOND JONES deserves to be management If he is n...

DESMOND JONES deserves to be management If he is not already.

My stay in general was wonderful, chianti s food was good. Service was kind and drinks were well made.

However, the shining review comes from the actions of tamika at the front counter and Desmond at the bell hop desk.

I was on the ferry leaving and realized I forgot my clothes in the closet- feeling stupid I called the front desk and tamika made sure I felt heard and went to check on getting my clothes for me.

Eventually she called to tel me they would come on the next ferry about 1030-11, I panicked because I knew I needed to leave so she asked Desmond if someone could take my things over.

THIS MEANT HE HAD TO OF BIKED MY CLOTHES TO THE Pier.

He did NOT have to do it and not only did he do it but he happily spoke to me and ensured me it was on the ferry once he got back. Above and beyond duty- show of real character and customer service.

MR JONES, I thank you. (From, Mrs. Katie jones)

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