Review of United Way of Summit County

3 years ago

Hello,

Hello,
. I am writing today to express my struggles and experience with United Way of Summit County.
I brought my taxes for them to prepare on March 2nd. This year was complicated due to multiple 1099s, and being on unemployment. I usually file myself, but this year was incredibly important for the fact I need this money to survive, the pandemic really hit me hard.
Upon filing i sensed a hurried feeling inside the facility. When the United way tax prepper brought my finished taxes she forgot to recieve a document I had emailed an associate of hers. We get that handled, while noticing the lack of communication inside the United way. She rushes all the info to me and sends me on my way.
Fast forward to March 12th. Irs tracker shows it was deposited into my bank. I call my bank and they say I have nothing pending. Fast forward to March 16th after checking with my bank they show nothing pending. Upon research I noticed that my bank account number wrong its missing one digit. I provided a PRINTED 1040 from my 2019 taxes to use for my account and routing number. This account is still open and active. I proceed to call United way, where the tax prepper then accuses me of handing them a hand written paper with my bank information, that is simply not the truth. I handed the United Way Tax Prepper all printed documents, so that my handwriting did not mess anything up. The person that recieved the files from me must have written my account number down wrong. So here we are today March 17th not only finding out I'm not going to see my return for 8-10 weeks, but my stimulus was also sent off my 2020 taxes. I needed this money, my well being was dependent off this. I'm 450 dollars in the negatives with my car payment passed due and no food, and all United way can tell me is "sorry". I brought my taxes to them to be done right. Now all I get is just wait you will be okay. The truth is I won't be okay. All I'm asking is for guidance on how to pay my bills until the problem they created is resolved I'm sure nobody will see this email or care, but I had to write this out. Thank you.